416-730-9501 info@chkc.org

RCA Intervenor Services

An intervenor is professionally trained to provide auditory and visual information to persons who are deafblind.

Acting as the eyes and ears, the intervenor provides information about the environment and surrounding circumstances to the person who is deafblind who is unable to access this information for him/herself because of the dual sensory loss. An intervenor also acts as an interpreter-guide. Using various modes of communication, an intervenor provides opportunities for persons who are deafblind to gain independence, pursue his/her goals, have control over his/her life and interact with his/her environment.

Consumers who live at RCA have access to one-to- one Intervenor Services everyday for up to 24.5 hours per week. In addition, an On-Duty Intervenor is on-site 24 hours a day to provide access to information, and safety and security for the building.

a man who is deafblind with his intervenor playing BINGO

Outreach Intervenor Services

Intervenors are also available to consumers who are deafblind who live in the community for up to 12 hours per week.


Community Services Coordination

In addition, community services coordination services are available to facilitate access to community resources and government programs and services.

The Community Service Coordinator, CSC, can assist clients in accessing community resources: ODSP, ADP, long-term care, power of attorney, wills, employment, etc. They identify goals/objectives, and develop individual plans and performance-based outcomes.

a woman with a helmet using hand over hand ASL with her intervenor

Emergency Intervenor On-Call 24 Hours A Day

This service is available for consumers of the agency, who receive regular intervenor services. An emergency encompasses a hospital emergency, as well as an emergency that requires the services of the police, fire, social services or emergency veterinary services. This service is available 24 hours a day, 7 days a week, 365 days a year. Emergencies can involve the consumer or a member of the consumer’s immediate family (ie. child, spouse, parents, brothers and sisters or service animal.)

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